Helps to achieve transparent & improved complaint analysis

Market complaints management is one of the important process which can be implemented using QEdge platform to achieve compliance and reduce product safety risk. By implementing such processes, which is integrated with other quality processes across the organization, investigations and corrective actions against each such complaint are effectively managed.

Pharmaceuticals manufacturers across the globe are increasingly implementing effective complaint management tool for reducing the liability, retaining the customers and achieving the compliance.

QEdge offers an end-to-end market complaints management tool which not only electronically captures complaints and track them to logical end results, but also provides complete work-flow and alerts mechanism to make sure that all investigations, action plans and CAPA to handle the complaints are linked and tracked.

QEdge also offers in-built flexibility to design and implement the system in such a way, that in-between processes and work-flow within the organization can be customised under generic market complaints management software solution.

Key Benefits

  • Compliance with pharmaceuticals and biotech industry regulations including GMP, 21 CFR part 11 and Annex 11
  • Improve response time which in-turn helps in corporate image
  • Improves efficiency and reduce operational costs of managing change control implementation activity
  • Inter departments and Intra department transparency at operational level is greatly improved
  • Helps in avoiding repeat issues
  • Offers controlled environment without sacrificing flexibility
  • Web based system can be accessed across sites without individual installations
  • Central database provide full control and traceability from regulatory perspective