Pharmaceuticals, Life Science and FMCG are few of the industries need to comply with many regulatory authorities like USFDA, MHRA, FSSAI and many more so they are under immense pressure to deliver and maintain highest level of quality standard. quality process management is the discipline responsible for managing information technology resources like computer hardware, software, data, networks, data center facilities and the staff who hired to manage resources. Information technology plays very important role in smooth functioning of any business. Any issues/fault/downtime in software/hardware system can hamper your complete business communication flow or can make the company lose thousands if not millions of dollars in revenue. For managing activities like:
Companies are using spreadsheets. Spreadsheets are always cost effective solution but when you are managing plenty of customers, solutions, stakeholders, large no of employees then it’s not reliable solution and germinate many complexities for you like:
QEdge – It process management system
specially developed after analyzing all the pain areas, provide you robust system, will help you to bring transparency at operational level.
Let’s understand how QEdge – It process management system can help you?
Issue tracking system:
In this cut-throat competitive business world the success of any organization is depending on how its customers are happy and satisfied. QEdge offers you smart complaint handling system which avoids any delays in serving the customer issues. It automate the whole issue management system and provide you a centralized system where you can raise, assign, resolve, close and track the issues. It also gives relevant signals to the management to take necessary steps for smooth functioning of system.
Asset requisition process
With growing competition, technology is also updating very rapidly and it’s necessary for the organizations that adopt that changes and pass it to their work force to produce great results. IT department is solely responsible for buying, managing and distributing IT assets.
QEdge provides you a centralize platform which automate all the necessary tasks like requisition request, necessary approval, cost comparison, buying and allocating. It also produce holistic view of total organizational IT asset according to the hierarchy in front of management.
Access control system
Its very complex task to manually manage resources and access rights assigned to the employees as per IT SOP for Access control. QEdge imparts a centralize platform where you can record, manage and maintain the data of access rights and assigned IT assets to new recruits and existing employees of an organization.
Business benefits delivered by QEdge – Quality Process Management:
In nutshell I can say that QEdge – Quality process management system will help you to increase organizational transparency, efficiency, productivity and achieve higher level of quality standard.