5 Whys Investigation

QMS is an incident quality investigation tool used for investigating the root cause. Any occurred incidence, deviations, or non-conformity can be the cause. A complete analysis of the root cause is performed using the most popular 5 Why investigation.

What is 5 Whys investigation tool?

It is a problem analysing and solving method that investigates the underlying cause-and-effect of problems. Moreover the primary focus of 5 Whys investigation is to determine the root cause of a problem by successively asking the questions.

Here is how you do a 5 Whys investigation.

The nonconformity is studied and analysed to identify a problem statement. The team should involve all its members in a discussion and brainstorming activity.

The responsible authority questions the problem statement. Further, with the outcome received, another four rounds of questions are raised. Finally, the last outcome has the root cause of the non-conformity.

Why it is Important to perform 5 Whys Investigation?

It helps to focus on finding the actual root cause of problem/deviation/non-conformity. Conducting a thorough quality investigation identifies root causes, which leads to take appropriate corrective or/and preventive actions. Additionally, this helps to prevent reoccurrence of similar issues/ problems in future.

Road to Digitalized 5 Whys quality Investigation

We have added a feature in QEdge QMS solution by Sarjen System which eliminates the manual process of 5 Whys investigation and its paper-based documentation. You will find a digitalized system where you can identify the root cause through 5 whys investigation process and can document the same itself in the system. It would save time, cost, environment and lots of manual efforts.